Return & Refund Policy

Return & Refund Policy

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it..

There are certain situations where only partial refunds are granted (if applicable)

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@do-essential-oils.com.

Shipping
To return your product, you should mail your product to: 

Country

WH

Return Address

Belgium

NL

YAMATO TRANSPORT EUROPE B.V. C/O DoTERRA Europe Ltd
Wolgaweg 11,  3198 LH, Europoort, The Netherlands

Switzerland

NL

Germany

NL

Denmark

NL

Spain

NL

Finland

NL

France

NL

Italy

NL

Luxemburg

NL

Netherlands

NL

Norway

NL

Portugal

NL

Sweden

NL

Slovenia

NL

Andorra

NL

Cyprus

NL

Canary Islands

NL

Aland Islands

NL

Gibraltar

NL

Ireland

NL

Iceland

NL

Lichtenstein

NL

Monaco

NL

Malta

NL

Austria

PL

RADIAL POLAND

C/O DoTERRA Europe Ltd
PRUSZKÓW MLP II - MAGAZYN C3A
MOSZNA-PARCELA 29
05-840 MOSZNA-PARCELA
Poland

Bulgaria

PL

Czech Republic

PL

Estonia

PL

Greece

PL

Croatia

PL

Hungary

PL

Lithuania

PL

Latvia

PL

Poland

PL

Romania

PL

Slovakia

PL



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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